Products, care and maintenance
We aim to display accurately the colour of products that appear on the website. However, as the actual colours you see will depend on your monitor and/or printer, there is no guarantee that the display of any colour will exactly reflect the colour of the product on delivery.
Please note also that our products are manufactured and printed by hand or utilising traditional production methods. Irregularities in materials, fabrics or prints are characteristic of the manufacturing process, and are an integral part of the design. As such, there may be slight markings or variations in appearance (including in colour or finishing) which are technically unavoidable and/or intentional.
Care instructions are listed on each product page. Goods may also be shipped to you with care and maintenance instructions. It is imperative you follow these instructions for the ongoing quality of your product. We do not offer refunds, replacement or free repair for goods that you damage by misuse, including by failure to follow care and maintenance instructions.
All orders are shipped from Adelaide using Australia Post, Australia Post Air Mail, Australia Post Express Post International or Courier.
For orders within Australia, Kind Designs charges a flat rate of $10 AUD $9 USD. Delivery time is usually within 5 working days.
For United States and all other countries, Kind Designs charges a flat rate of $30 AUD / $25 USD.
Please note, we cannot guarantee delivery times. If your order does not arrive within a reasonable time please contact us by phone +61 439 433 002 or email firstname.lastname@example.org.
We commit to comply with all our legal obligations that relate to your warranty and other consumer guarantee rights.
All items are thoroughly checked before sending and packaged with care. However, in the unlikely event that you receive an item that is faulty or damaged, please contact us by phone +61 439 433 002 or email email@example.com to arrange a refund or replacement.
Please note that custom-made orders cannot be returned or refunded.
Our returns policy is open for 14 days following the date of our shipping notice. If more than 14 days have lapsed, unfortunately we can’t offer a refund or exchange.
To be eligible for return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not accept gift card returns.
Please enclose a copy of your invoice with your return as proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the approval or otherwise of your refund. If approved, a credit will be applied to your original method of payment within 5 working days.
Late or missing refunds
If you haven’t received a refund within 10 days of our approval notification please contact your bank or credit-card provider as there is often some processing time before a refund is posted.
If you are concerned you are welcome to contact us at firstname.lastname@example.org.
Unfortunately sale items cannot be refunded.
To return your product, you should mail your product to:
PO Box 625
Kensington Park SA 5068
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable service. We don’t guarantee we will receive your returned item.
We do not receive your credit card details for payments made through PayPal. We will not disclose or use for any secondary purpose any personal information that you provide to us including your name, address, telephone number and email address.