Shipping & Policies

Upon arrival, If there are concerns with your item you must notify our shop about your concern within 7 days. We will repair items if we are at fault, or if any of our findings are faulty; you must pay shipping to send items back to us; we will repair and ship back to you and then reimburse your shipping cost.

Refunds are in the form of Store Credit. Contact us within 7 days from the time you receive your items we will provide a refund (minus shipping) in the form of store credit via coupon code after we receive your returned item in the same condition it was sent to you.

We do our best to make sure there are detailed descriptions and great photos of our items so there should be nothing in question or unexpected.

Our policy is, after we mail it and it is scanned as 'Delivered', it is then out of our hands and now the USPS's responsibility. However, we will work with you to find the package. You should first contact your Mail Carrier and your Local Post Office. Check with neighbors to see if it was delivered to the wrong address, etc.

We want to be accommodating and provide good customer service while still protecting our business. Thank you for Shopping!

We usually ship in 1 to 3 business days. When we ship your package, there is no Guarantee your items will arrive on, or by a certain date. After we mail it and it is scanned as 'Delivered', it is then out of our hands and now the USPS's responsibility. However, we will work with you to find the package. You should first contact your Mail Carrier and your Local Post Office. Check with neighbors to see if it was delivered to the wrong address, etc.

To My International Customers:

We do not collect any customs when sending packages. Any custom fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. We have no way of calculating how much these fees would be, should they occur, and Luvabead is not responsible for those charges. For any additional information refer to your local customs agency.