All items ship via registered air mail w/ tracking info available. For upgraded express shipping, please send a message.
Once marked as shipped your order will be delivered approx within:
Europe: 7-14 business days
Canada: 10-20 business days
USA: 10-20 business days
Japan: 10-20 business days
Australia, New Zealand and everywhere else: 15-25 business days
(For the US and Canada, packages addressed to the West coast may take a few days longer than East Coast, hence the 10 days difference in the average times stated above)
*Business days: Mon - Fri
PLEASE NOTE: Packages that were returned to me because address is incorrect/undeliverable or were unclaimed (not picked up from the post office, if not received at home) will be refunded minus the shipping costs. If a package is to be sent again for any of the above reasons, an invoice for the shipping costs will be sent to you.
*Registered mail Is one of the most reliable and safe ways of shipping and always requires signature upon delivery. If you are not at home, the postal carrier must leave a notice that your package is available for pick up from the post office. IMPORTANT: If a package is not claimed within 15-20 days it will be returned to the sender.
I care about your postive shopping experience with AlinaandT, so please contact me anytime with questions or concerns about your order. I do my best to provide you with great customer service and unique quality items at all times!
I always make sure you receive the item you have purchased in the given time frames, however if a package is lost during transit, a refund or replacement will be offered. A package is not considered lost before at least 30 working days have passed. (per BG post carrier policy)
Packages whose tracking info shows the item was successfully delivered and signed for are not considered lost and will be further followed up and investigated for mistakes or incorrect info, provided by the carrier.
If you want to return // exchange an item for a full refund (minus the shipping costs), please contact me within 7 days of receiving your order.
Exchanges must be of the same or lesser value of the item purchased. If you wish to exchange your item for one at a higher price an invoice with the difference will be sent to you.
Please do not send items back without notifying me first.
If you wish to exchange an item or return it for a refund (minus shipping costs) please make sure item is packaged properly so it reaches me in its original intact condition.
I always make sure to pack the items carefully so they can reach you in its original condition.
If any of your items needs a repair as a consequence of irregular use, please contact me and I will provide you with quote on the repair cost, depending on the damage. The shipping costs are to be paid by the buyer.
For items went missing while in transit or for any other issues with your order, please message me and I will do my best to find the best resolution for you as a customer.
Please note, AlinaandT is not responsible for any customs charges that may occur upon receiving an item in your country. Customs taxes, if any, are solely a buyer's responsibility.